Monthly outage report

September 2026 business software outage report

In September 2026, the vendors we track reported 1661 incidents, including 466 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	26	8	7 of 13	BigCommerce (8)
Retail POS	16	2	12 of 16	Square for Retail (8)
Shipping & Fulfillment Software	66	27	4 of 15	Shippo (31)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	25	12	7 of 12	Xero (16)
Business Banking	17	4	10 of 15	Tide (6)
Expense Management Software	16	11	10 of 15	Spendesk (8)
KYC & Identity Verification	35	9	3 of 16	Socure (8)
Payment Processors	91	9	2 of 15	Worldpay (46)
Payroll & HR Software	19	5	10 of 16	Square Payroll (8)
Subscription Billing Platforms	33	8	5 of 16	Chargebee (8)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	15	8	10 of 16	Mews (7)
Restaurant Online Ordering Platforms	29	9	8 of 19	Square Online (8)
Restaurant POS	44	10	9 of 18	NCR Voyix Aloha (11)
Restaurant Reservation Systems	16	11	10 of 15	Zenchef (6)
Vacation Rental Software	39	15	10 of 16	Hospitable (26)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	27	16	8 of 16	Arketa (13)
Salon & Spa Booking Software	40	6	7 of 15	Zenoti (16)
Therapy Practice Management Software	13	5	10 of 16	Healthie (4)
Veterinary Practice Management Software	25	8	6 of 13	Covetrus Pulse (7)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	6	3	12 of 14	Shop-Ware (4)
Field Service Management	16	7	8 of 18	BuildOps (3)
Property Management Software	0	0	16 of 16	—

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	12	3	9 of 13	Square Appointments (8)
Business Phone Systems	30	9	7 of 16	Zoom Phone (10)
Childcare Management Software	1	0	12 of 13	Procare (1)
Cloud Storage & Office Suites	14	7	8 of 16	Box (4)
E-Signature Software	15	2	9 of 14	Docusign (5)
Employee Scheduling Software	0	0	14 of 14	—
Form & Survey Builders	20	2	11 of 15	Qualtrics (15)
Legal Practice Management Software	11	8	12 of 16	Smokeball (4)
Password Managers	7	3	5 of 12	1Password (1)
Project Management Software	33	10	9 of 16	Notion (12)
Team Chat Apps	15	9	13 of 16	Discord (12)
Video Conferencing	16	4	7 of 12	Zoom Meetings (8)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	4	2	10 of 12	Criteo (3)
Affiliate & Partner Management Platforms	1	0	15 of 16	Refersion (1)
Affiliate Networks	3	1	11 of 13	Awin (2)
CRM Software	17	6	7 of 15	HubSpot CRM (4)
Email Marketing Platforms	24	6	7 of 15	Brevo (10)
Help Desk Software	35	11	6 of 15	Gorgias (8)
Marketing Automation & CDPs	30	7	5 of 15	Hightouch (5)
Push Notification Services	15	5	6 of 13	Batch (4)
Referral & Loyalty Programs	3	3	12 of 15	Extole (1)
Social Media Management Tools	26	8	7 of 16	Buffer (9)
Web & Product Analytics	31	11	8 of 15	PostHog (13)
Web Hosting	74	6	9 of 15	Hostinger (53)

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	58	15	4 of 10	ChatGPT (35)
App Hosting Platforms	50	22	6 of 15	Fly.io (13)
Authentication Providers	32	10	6 of 13	Supabase Auth (17)
CDN & DNS Providers	33	5	9 of 16	Imperva (12)
Cloud Providers	64	17	6 of 14	Scaleway (33)
Code Hosting & CI/CD	50	11	6 of 15	Harness (11)
LLM API Providers	86	17	7 of 16	Fireworks AI (36)
Managed Database Services	41	14	5 of 15	Supabase (18)
Monitoring & Observability	61	21	6 of 16	Grafana Cloud (22)
SMS & Voice APIs	103	15	6 of 15	Twilio (37)
Transactional Email APIs	46	8	4 of 14	Resend (11)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	7	1	9 of 12	Braze (3)
iGaming Payment Providers	68	1	7 of 14	Worldpay (46)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	6	3	11 of 14	Eventbrite (4)
Online Course Platforms	15	3	8 of 15	Kajabi (7)

Longest outages in September 2026

Major outageAuth0Sep 3, 2026 · 337d
Support Center is Unavailable
Partial outageMongoDB AtlasSep 3, 2026 · ongoing
Impaired Cluster operations in AWS me-central-1 and AWS me-south-1
Partial outageElastic CloudSep 1, 2026 · 29d 12h
Replication bug causing slow recoveries
Partial outageSpendeskSep 16, 2026 · 20d 18h
Amazon Payments – Card Tokenisation Failure
Partial outageElastic CloudSep 9, 2026 · 7d 13h
Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output
Partial outageSage AccountingSep 23, 2026 · 5d
HMRC Issues
Partial outageBoxSep 30, 2026 · 4d 20h
[Medium] Issue with multiple reports
Partial outageAcuity SchedulingSep 18, 2026 · 3d 22h
Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
Partial outageOVHcloud Public CloudSep 25, 2026 · 3d 21h
[US-EAST-VA][Storage] - Object Storage incident notification
Partial outageUpsun (Platform.sh)Sep 4, 2026 · 3d 2h
Partial Outage on uk-1.platform.sh