Outage report · Partial outage

1Password outage on Oct 20, 2025

Intermittent performance issues with 1Password.com

SeverityPartial outage

StartedOct 20, 2025, 09:05UTC

ResolvedOct 21, 2025, 13:51UTC

Duration1d 4h

What happened

1Password reported a partial outage starting Oct 20, 2025, 09:05 UTC, affecting 1Password.com website, Sign in, Access to passwords and other items. It was marked resolved at Oct 21, 2025, 13:51 UTC.

The incident lasted 1d 4h from first report to resolution.
It was the 3rd longest of 14 significant outages 1Password reported in the 12 months up to it.
1Password had reported 5 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from 1Password

# Incident Postmortem - 1Password Cloud Services Degraded * **Date of Incident:** 2025-10-20 * **Time of Incident \(UTC\):** 07:26:00 - 20:55:00 * **Service\(s\) Affected:** [1Password.com](http://1password.com/) website, Sign in, Access to passwords and other items * **Impact Duration:** 13 hours, 29 minutes ## Summary On October 20, 2025 at 07:26:00 UTC, [1Password.com](http://1password.com/) faced intermittent latency, authentication failures, and degraded service availability due to a major outage at [AWS in the us-east-1 region](https://aws.amazon.com/message/101925/). This was not a security incident and no customer data was affected. As a result, the 1Password server-side application experienced degradation or intermittent failures, affecting up to 50% of traffic in the US region. Complete service restoration occurred in conjunction with AWS’s final mitigations around 18:30 UTC. ## Impact on Customers All US customers accessing 1Password cloud services experienced inter

Read 1Password's official incident report ↗