Outage report · Partial outage
Brightwheel outage on Oct 20, 2025
AWS Outage Affecting Brightwheel Services
What happened
Brightwheel reported a partial outage starting Oct 20, 2025, 09:38 UTC, affecting iOS App, Android App, Web App. It was marked resolved at Oct 21, 2025, 19:00 UTC.
- The incident lasted 1d 9h from first report to resolution.
- Brightwheel had reported no other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Brightwheel
The issue has been fully resolved after Amazon Web Services experienced severely degraded performance, affecting many popular applications, including brightwheel. Our engineers will continue to monitor the affected areas of the platform. Your data was secure at all times, and any scheduled financial transactions were not affected. This issue affected the ability to access an application on the internet, but everything underlying brightwheel was always secure and being monitored.
What our independent monitoring saw
Our independent monitoring of Brightwheel started after this incident, so this report is based on Brightwheel's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Brightwheel's overall reliability
Brightwheel has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.
Visit Brightwheel ↗Full Brightwheel reliability report and live status → · Most reliable Brightwheel alternatives →
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