Mattermost outage on Dec 7, 2021

What happened

Mattermost reported a partial outage starting Dec 7, 2021, 16:37 UTC, affecting Sign-Up, Cloud Workspaces. It was marked resolved at Dec 7, 2021, 22:45 UTC.

• The incident lasted 6h 8m from first report to resolution.
• It was the 3rd longest of 8 significant outages Mattermost reported in the 12 months up to it.
• Mattermost had reported no other partial or major outages in the 90 days before it.
• 10 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Mattermost

All the systems are operational

Read Mattermost's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Mattermost started after this incident, so this report is based on Mattermost's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outagePinterest AdsDec 7, 2021, 15:30 UTC

  Ads Manager - partial outage

• Partial outageFreshdesk Contact Center (Freshcaller)Dec 7, 2021, 15:45 UTC

  Partial Outage - Issue with making and receiving calls

• Partial outageBrightwheelDec 7, 2021, 16:13 UTC

  Degraded performance

• Major outageDripDec 7, 2021, 16:19 UTC

  Drip App Disruption

• Major outageMighty NetworksDec 7, 2021, 17:14 UTC

  Issues with Livestreaming

• Partial outageKickservDec 7, 2021, 19:00 UTC

  Amazon Web Services degraded performance

• Partial outageNamelyDec 7, 2021, 19:43 UTC

  Employee Profiles Not Loading

• Major outageSignNowDec 7, 2021, 19:52 UTC

  Login issues

• Partial outageHousecall ProDec 7, 2021, 20:07 UTC

  Upstream Provider Issue

• Partial outageAirbaseDec 7, 2021, 22:33 UTC

  Availability issues with upstream provider

Mattermost's overall reliability

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