Outage report · Major outage

Checkmate outage on Oct 20, 2025

Toast POS Outage

SeverityMajor outage
StartedOct 20, 2025, 15:33UTC
ResolvedOct 21, 2025, 06:25UTC
Duration14h 52m

What happened

Checkmate reported a major outage starting Oct 20, 2025, 15:33 UTC, affecting Order Processing, Toast. It was marked resolved at Oct 21, 2025, 06:25 UTC.

  • The incident lasted 14h 52m from first report to resolution.
  • It was the longest significant outage Checkmate reported in the 12 months up to it.
  • Checkmate had reported no other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Checkmate

We have received a confirmation from Toast POS team that the processing interruption has been resolved and that order processing is working successfully again. If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed. Thank you for your patience and understanding during this time. We apologize for the inconvenience caused.

Read Checkmate's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Checkmate started after this incident, so this report is based on Checkmate's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Checkmate's overall reliability

92.4/100

Checkmate has a reliability score of 92.4/100, with 99.93% effective uptime and 2 incidents over the last 90 days.

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