Outage report · Major outage
Cliniko outage on Oct 20, 2025
AWS outage affecting SMS, telehealth, Xero, and Cliniko support chat
What happened
Cliniko reported a major outage starting Oct 20, 2025, 08:33 UTC, affecting www.cliniko.com, Help chat. It was marked resolved at Oct 20, 2025, 22:36 UTC.
- The incident lasted 14h 3m from first report to resolution.
- It was the longest significant outage Cliniko reported in the 12 months up to it.
- Cliniko had reported no other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Cliniko
Amazon Web Services is reporting ongoing recovery, we are seeing recovery of emailed codes, SMS, and similar. We have observed recovery of the impacted services. Please reach out to support if you have ongoing issues.
What our independent monitoring saw
Our independent monitoring of Cliniko started after this incident, so this report is based on Cliniko's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Cliniko's overall reliability
Cliniko has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.
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