Outage report · Major outage
Jumio outage on Oct 20, 2025
Service Instability
What happened
Jumio reported a major outage starting Oct 20, 2025, 08:11 UTC, affecting Identity Verification API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing, Retrieval API and 4 more. It was marked resolved at Oct 21, 2025, 02:00 UTC.
- The incident lasted 17h 50m from first report to resolution.
- It was the longest significant outage Jumio reported in the 12 months up to it.
- Jumio had reported 1 other partial or major outage in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Jumio
All Jumio services remain stable following continued monitoring after AWS’s full recovery. No further impact is expected. Transactions that failed during the outage will need to be resubmitted for processing. We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
What our independent monitoring saw
Our independent monitoring of Jumio started after this incident, so this report is based on Jumio's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Jumio's overall reliability
Jumio has a reliability score of 80.7/100, with 99.85% effective uptime and 7 incidents over the last 90 days.
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