Outage report · Major outage

Paddle outage on Oct 20, 2025

Checkout and Order Processing Issue Resolved

SeverityMajor outage
StartedOct 20, 2025, 07:36UTC
ResolvedOct 21, 2025, 17:23UTC
Duration1d 9h

What happened

Paddle reported a major outage starting Oct 20, 2025, 07:36 UTC. It was marked resolved at Oct 21, 2025, 17:23 UTC.

  • The incident lasted 1d 9h from first report to resolution.
  • It was the 2nd longest of 4 significant outages Paddle reported in the 12 months up to it.
  • Paddle had reported no other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Paddle

The incident related to an AWS disruption, which briefly impacted checkouts and order processing, is now fully resolved. Our teams have continued to monitor our platform since the AWS services stabilized and have confirmed that all checkouts and order processing are functioning normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

Read Paddle's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Paddle started after this incident, so this report is based on Paddle's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Paddle's overall reliability

93.6/100

Paddle has a reliability score of 93.6/100, with 99.96% effective uptime and 2 incidents over the last 90 days.

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