Outage report · Major outage

Smokeball outage on Oct 20, 2025

Smokeball services impacted by Amazon (AWS) outage

SeverityMajor outage
StartedOct 20, 2025, 12:08UTC
ResolvedOct 20, 2025, 23:05UTC
Duration10h 58m

What happened

Smokeball reported a major outage starting Oct 20, 2025, 12:08 UTC, affecting General Use. It was marked resolved at Oct 20, 2025, 23:05 UTC.

  • The incident lasted 10h 58m from first report to resolution.
  • It was the longest significant outage Smokeball reported in the 12 months up to it.
  • Smokeball had reported 1 other partial or major outage in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Smokeball

Amazon has resolved the issue. This should mean that searching, messaging, and emailing should now be working as expected. All related tickets will be closed. We appreciate your patience with us today. Thank you!

Read Smokeball's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Smokeball's overall reliability

80.2/100

Smokeball has a reliability score of 80.2/100, with 99.76% effective uptime and 7 incidents over the last 90 days.

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