Outage report · Partial outage
SpotOn outage on Oct 20, 2025
Funding is delayed for Citizens Bank merchants (due to AWS Outage)
What happened
SpotOn reported a partial outage starting Oct 20, 2025, 14:01 UTC, affecting Deposits (TSYS), Deposits (Worldpay). It was marked resolved at Oct 20, 2025, 18:31 UTC.
- The incident lasted 4h 30m from first report to resolution.
- It was the longest significant outage SpotOn reported in the 12 months up to it.
- SpotOn had reported 3 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from SpotOn
SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.
What our independent monitoring saw
Our independent monitoring of SpotOn started after this incident, so this report is based on SpotOn's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
SpotOn's overall reliability
SpotOn has a reliability score of 99.2/100, with 100% effective uptime and 2 incidents over the last 90 days.
Visit SpotOn ↗Full SpotOn reliability report and live status → · Most reliable SpotOn alternatives →
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