Outage report · Major outage
Timely outage on Oct 20, 2025
AWS outage impacts
What happened
Timely reported a major outage starting Oct 20, 2025, 10:46 UTC, affecting Timely App, Online Bookings, Email Sending, SMS Sending, Help Resources, Company Website, iOS app / API, Integrations / Webhooks. It was marked resolved at Oct 22, 2025, 00:47 UTC.
- The incident lasted 1d 14h from first report to resolution.
- It was the longest significant outage Timely reported in the 12 months up to it.
- Timely had reported 1 other partial or major outage in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Timely
Good news, the delays to SMS and intermittent payment errors with TimelyPay terminals are now resolved and everything is working as expected. This was a downstream impact of the recent AWS outage, which affected several systems globally and some connected providers took some time to recover. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at: https://help.gettimely.com/hc/en-gb/requests/new.
What our independent monitoring saw
Our independent monitoring of Timely started after this incident, so this report is based on Timely's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Timely's overall reliability
Timely has a reliability score of 90.2/100, with 99.90% effective uptime and 3 incidents over the last 90 days.
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