Outage report · Partial outage
Track outage on Oct 20, 2025
AWS Outage Impacting Multiple Services in Track
What happened
Track reported a partial outage starting Oct 20, 2025, 16:13 UTC, affecting TrackPMS (Property Management System), Airbnb, VRBO, TrackPulse (Contact Center). It was marked resolved at Oct 20, 2025, 22:12 UTC.
- The incident lasted 6h from first report to resolution.
- It was the longest significant outage Track reported in the 12 months up to it.
- Track had reported no other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Track
All partner related incidents have been resolved. Our alerts and errors have cleared. We are closing this incident for now.
What our independent monitoring saw
Our independent monitoring of Track started after this incident, so this report is based on Track's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Track's overall reliability
Track has a reliability score of 79.7/100, with 99.72% effective uptime and 7 incidents over the last 90 days.
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