Outage report · Major outage

Tripleseat outage on Oct 20, 2025

New incident: "TS Insights Performance Degradation"

SeverityMajor outage

StartedOct 20, 2025, 15:32UTC

ResolvedOct 22, 2025, 13:18UTC

Duration1d 21h

What happened

Tripleseat reported a major outage starting Oct 20, 2025, 15:32 UTC. It was marked resolved at Oct 22, 2025, 13:18 UTC.

The incident lasted 1d 21h from first report to resolution.
It was the 2nd longest of 8 significant outages Tripleseat reported in the 12 months up to it.
Tripleseat had reported no other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Tripleseat

Milestone is now 'closed'. Previously milestone was 'postmortem_completed' Milestone is now 'postmortem_completed'. Previously milestone was 'resolved' Thank you for your patience. Following the third-party platforms mitigations, Insights+ is now performaing as expected. We will continue monitoring Tripleseat to ensure full functionality. Milestone is now 'resolved'. Previously milestone was 'mitigated' We received an update from our Third-party provider that they have released a fix to mitigate these issues. We are starting to see an improvement when accessing Insights+ reports. Some data may still be temporarily unavailable. We will post another update here when we have confirmed full functionality has been restored. Milestone is now 'mitigated'. Previously milestone was 'identified' Component 'Tripleseat' is now 'Operational' Our third-party cloud platform has identified network connectivity issues and isolated the root cause. They are working to mitigate the issue, and we are conti

Read Tripleseat's official incident report ↗