Outage report · Major outage

Zettle by PayPal outage on Oct 20, 2025

Support Channels Temporarily Unavailable

SeverityMajor outage

StartedOct 20, 2025, 10:09UTC

ResolvedOct 21, 2025, 07:44UTC

Duration21h 35m

What happened

Zettle by PayPal reported a major outage starting Oct 20, 2025, 10:09 UTC, affecting UK, Sweden, Norway, Denmark, Finland, Netherlands, Germany, France and 3 more. It was marked resolved at Oct 21, 2025, 07:44 UTC.

The incident lasted 21h 35m from first report to resolution.
Zettle by PayPal had reported 15 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Zettle by PayPal

This incident has been resolved.

Read Zettle by PayPal's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Zettle by PayPal started after this incident, so this report is based on Zettle by PayPal's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Partial outagePostmarkOct 20, 2025, 06:17 UTC
Upstream Cloud Provider Outage
Partial outageJustCallOct 20, 2025, 06:27 UTC
Degraded performance affecting Calls and SMS
Major outageOnfido (Entrust)Oct 20, 2025, 06:48 UTC
Services down in US region
Major outagePerplexityOct 20, 2025, 06:54 UTC
An issue affecting the stability of the website has been detected
Major outagePerplexity APIOct 20, 2025, 06:54 UTC
An issue affecting the stability of the website has been detected
Partial outageDescopeOct 20, 2025, 07:00 UTC
Elevated error level
Major outageGladlyOct 20, 2025, 07:10 UTC
Investigating Performance Issue
Partial outageFreshdesk Contact Center (Freshcaller)Oct 20, 2025, 07:11 UTC
Issue with making or receiving calls
Partial outageFreshsalesOct 20, 2025, 07:11 UTC
Partial Outage due to our Cloud provider
Partial outageFreshdeskOct 20, 2025, 07:11 UTC
Partial Outage due to our Cloud provider
Major outagemonday CRMOct 20, 2025, 07:12 UTC
Investigating connectivity issues across accounts and devices due to an AWS outage
Major outagemonday.comOct 20, 2025, 07:12 UTC
Investigating connectivity issues across accounts and devices due to an AWS outage

Zettle by PayPal's overall reliability

78.1/100

Zettle by PayPal has a reliability score of 78.1/100, with 99.82% effective uptime and 2 incidents over the last 90 days.

Visit Zettle by PayPal ↗

Full Zettle by PayPal reliability report and live status → · Most reliable Zettle by PayPal alternatives →