Help Desk Software · monthly outage report

Help Desk Software outages: April 2026

The 15 help desk platforms we track reported 45 incidents in April 2026. Freshdesk reported the most (11). 4 had a clean month: Crisp, LiveAgent, Zendesk, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Freshdesk	11	3	1d 1h	3d
HubSpot Service Hub	9	0	—	4h 12m
Help Scout	6	1	11m	6h 30m
Intercom	6	3	5h 4m	3d
Gorgias	4	4	1d 2h	20h 24m
Front	2	0	—	2h 57m
Kustomer	2	0	—	1h 45m
Tidio	2	0	—	5h 34m
Gladly	1	1	—	—
HappyFox	1	1	—	—
Hiver	1	1	—	—
Crisp	0	0	—	—
LiveAgent	0	0	—	—
Zendesk	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in April 2026

Partial outageGorgiasApr 9, 2026 · 20h 24m
Some customers may experience delayed ticket and order updates or missin...
Partial outageFreshdeskApr 14, 2026 · 16h 55m
Issue with AI Agent due to third-party service provider
Partial outageFreshdeskApr 8, 2026 · 7h
Issue in Ticket Creation via emails
Partial outageGorgiasApr 17, 2026 · 4h 8m
Message processing has been restored across all affected services
Major outageIntercomApr 14, 2026 · 3h 29m
Fin is experiencing issues
Partial outageFreshdeskApr 23, 2026 · 1h 11m
Partial outage due to third party service
Partial outageIntercomApr 27, 2026 · 1h 8m
Errors on the REST API in Australia
Partial outageGorgiasApr 24, 2026 · 51m
Account signup form reports errors
Partial outageGorgiasApr 9, 2026 · 43m
europe-west1-c511 cluster experiencing partial outage
Major outageIntercomApr 21, 2026 · 27m
Fin AI Agent Degraded

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