Outage report · Partial outage

Help Scout outage on Oct 20, 2025

Connections Issues

SeverityPartial outage
StartedOct 20, 2025, 09:50UTC
ResolvedOct 20, 2025, 12:37UTC
Duration2h 46m

What happened

Help Scout reported a partial outage starting Oct 20, 2025, 09:50 UTC, affecting Web App. It was marked resolved at Oct 20, 2025, 12:37 UTC.

  • The incident lasted 2h 46m from first report to resolution.
  • It was the 2nd longest of 3 significant outages Help Scout reported in the 12 months up to it.
  • Help Scout had reported 1 other partial or major outage in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Help Scout

The earlier disruption with one of our cloud providers has been fully resolved. Help Scout services are stable, and we’ve confirmed normal performance across the platform. We’ll continue routine monitoring, but no further impact is expected. Thanks for your patience while this issue was resolved.

Read Help Scout's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Help Scout started after this incident, so this report is based on Help Scout's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Help Scout's overall reliability

89.2/100

Help Scout has a reliability score of 89.2/100, with 99.91% effective uptime and 6 incidents over the last 90 days.

Visit Help Scout ↗

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