Outage report · Partial outage
ShipHero outage on Oct 20, 2025
AWS public cloud provider outage
What happened
ShipHero reported a partial outage starting Oct 20, 2025, 08:07 UTC, affecting ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication, Miscellaneous Services, ShipHero Ticket Support. It was marked resolved at Oct 20, 2025, 23:40 UTC.
- The incident lasted 15h 33m from first report to resolution.
- It was the 2nd longest of 6 significant outages ShipHero reported in the 12 months up to it.
- ShipHero had reported 2 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from ShipHero
All ShipHero Components have been restored to operational status.
What our independent monitoring saw
Our independent monitoring of ShipHero started after this incident, so this report is based on ShipHero's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
ShipHero's overall reliability
ShipHero has a reliability score of 76.7/100, with 99.67% effective uptime and 5 incidents over the last 90 days.
Visit ShipHero ↗Full ShipHero reliability report and live status → · Most reliable ShipHero alternatives →
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